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Privacy Policy

How we collect, use, and protect your information

Last updated: January 2026

Introduction

Whiskey Jack Cleaning ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website whiskeyjackcleaning.ca or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or services.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Identification Information: Name, email address, phone number, and other similar information.
  • Billing Information: If you make a purchase through our website, we collect billing details such as your payment method.
  • Usage Information: Information about how you use our website and services, including IP address, browser type, and access times.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our services.
  • To process your transactions and manage your account.
  • To communicate with you regarding services, promotions, and offers.
  • To improve our website and customer service.
  • To comply with legal and regulatory requirements.

3. Telephone Consumer Protection Act (TCPA) Compliance

By providing your phone number to Whiskey Jack Cleaning, you consent to receive calls, texts, or automated messages from us for marketing, informational, and service-related purposes. These communications may be sent using an automatic telephone dialing system or prerecorded voice messages.

You may opt out of receiving these communications at any time by:

  • Replying "STOP" to any text message.
  • Contacting us directly at (250) 410-4343

Please note that opting out of marketing communications will not affect your ability to receive service-related communications.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. However, we may share information about you in the following ways:

  • Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, customer service, and marketing.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request, such as a subpoena or court order.
  • Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no data transmission over the internet or method of electronic storage is entirely secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access, update, or delete the personal information we hold about you.
  • The right to withdraw your consent to data processing at any time.
  • The right to lodge a complaint with a data protection authority if you believe your data has been handled unlawfully.

To exercise any of these rights, please contact us at (250) 410-4343

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and gather information about website usage. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our services following the posting of changes indicates your acceptance of those changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Phone: (250) 410-4343
  • Email: [email protected]
  • Address: 104-2957 Alouette Drive, Victoria, BC, V9B 0M6

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Whiskey Jack Cleaning, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers (if applicable)

3- Message Frequency:

Message frequency may vary depending on the type of communication.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Whiskey Jack Cleaning in the following way

  • By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [email protected]

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or view our privacy policy below and/or Terms and Conditions pages.
  • Message frequency may vary

9- Privacy Policy

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.